Return & Refund Policy
At Premiata Shoes, your satisfaction matters. If for any reason you are not completely happy with your purchase, we are here to help.
1. Returns
You may return eligible items within 30 days of the delivery date.
To be eligible for a return:
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The item must be unused, unwashed, and in its original condition.
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All original tags and packaging must be attached.
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You must include your order number and proof of purchase.
2. How to Initiate a Return
To begin the return process, please email our support team at:
In your message, include:
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Your order number
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The item(s) you want to return
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The reason for the return
We’ll reply with step-by-step instructions on how to send your item back to us.
3. Refunds
Once your return is received and inspected, we will notify you by email regarding the status of your refund.
If your return is approved:
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Refunds will be issued to the original payment method.
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Please allow up to 7–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
4. Exchanges
We do not currently offer direct exchanges. If you’d like a different size or style, simply return your original item for a refund and place a new order.
5. Non-Returnable Items
Some products are not eligible for return, including:
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Final sale or clearance items (if specified)
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Personalized/custom items
6. Questions
If you have questions about returns, refunds, or your order status, we’re here to help!